Shipping & Returns

We currently ship to addresses in the United States. Checkout only accepts US shipping addresses.

Shipping options and their costs are shown on the secure payment page before you pay, based on your address. The total you approve there is the total you're charged.

Proposed: orders are prepared within 1–3 business days. Delivery estimates depend on the shipping option you choose and are shown at checkout.

When your order ships, we'll email you the carrier and tracking details where the carrier provides them.

Proposed: you can return unused items in their original condition and packaging within 30 days of delivery. To protect every household, items that have been used by a pet (chewed, slept on or played with) can't be returned unless they're faulty.

To start a return, contact us with your order number (it starts with “WB-”). We'll reply with return instructions.

If something arrives damaged, faulty or isn't what you ordered, contact us as soon as you can, ideally with a photo, and we'll put it right with a replacement or a refund. Proposed: please let us know within 14 days of delivery.

Approved refunds go back to your original payment method through our payment processor, Stripe. How long the money takes to appear depends on your bank or card provider. Proposed: we issue refunds within 5 business days of receiving and checking a return.